AI is a game-changer, there's no doubt about it. From the value your business gets from streamlining operations to its powerful information retrieval, it’s changed, in a very short amount of time, how knowledge-based businesses operate. If you're thinking of handing over your entire customer support operation to an AI, however, you need to pump the brakes a bit. While AI offers incredible efficiencies, completely removing the human element could be a problem for your business.
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Nowadays, data is one of the most valuable assets we have. However, if we’re being honest, whenever we say “data,” what we’re referring to is knowledge. In this context, data has always been something that society has valued.
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